What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Cancel my payment

    Asked by mabstef on October 05, 2011 at 03:36 PM


    I want to cancel for few months. I try but nothing happen.

    I arrive on the website plimus but i haven't the username??

    Can you help me please?



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    Answered by allanftd on October 05, 2011 at 04:00 PM

    Hi mabstef,

    We are sorry to hear that you're cancelling your JotForm account. 

    Since you're paying using your credit card, you have to cancel your account through our 3rd party payment processor Plimus. Your Plimus username is the long string of numbers from the original plimus email you received when you paid for your JotForm account. Please do not use your JotForm username and password when logging in to the Plimus website. In case you forgot your Plimus password, please reset your password here or visit their Customer Support page.

    Thank you for using JotForm and we hope to see you again soon.