my cloned form is not providing the results properly

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    Asked on October 05, 2011 at 03:46 PM

    I created a form with many fields - different and more numerous than the original.  I assumed that the field values would change when I created the new (cloned) one.


    Is that wrong?  Should I have started a new form? do the fields on the clone have to be the same?


    thanks for the help,

    Andrea <-cloned copy  <- original

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    Answered on October 05, 2011 at 08:15 PM


    What do you mean by field values?

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    Answered on October 05, 2011 at 09:08 PM

    OK, here are the results I get when the page is fully filled out:


    Full Name
    Phone Number()
    I can't volunteer right now but I'd like to make a PayPal donation. 

    So those are the results which do not reflect the options/values that are asked for on that form... they more reflect what the origial form is - so that is why I'm thinking it's a problem caused from using cloning.  I could be wrong. 

    thanks so much for the help on this.  If I can't get it fixed then I have to re-do the whole form.



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    Answered on October 05, 2011 at 10:51 PM


    The easiest way to fix inconsistencies between email alerts and your actual form is by recreating the email alert.

    Delete your old notification, then create a new one.

    1.  Click on Setup & Embed > Email Alerts > Notification (or whatever you renamed it to)
    2.  In the Compose Email screen, click Delete Email
    3.  After deleting, click on Setup & Embed > Email Alerts > Add New Email
    4.  Choose Notification, click Next then follow the Email Alert Wizard

    A new, untouched email alert will always display fields as it is displayed in the form itself. Note that if you make a change in the email alert, it will be tagged as "dirty" by the Email Wizard and will no longer be automatically updated.

    That means that whenever you make changes to the form such as adding, deleting, rearranging, and renaming fields, those changes will not reflect on the email alert automatically. You would have to manually update it.


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    Answered on October 06, 2011 at 09:52 AM

    Neil!  Thanks SO much.  That worked!  I'm thrilled that I don't have to recreate that site!


    thanks again,