What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why were my forms disabled even though I upgraded?

    Asked by ICSI  on December 31, 2014 at 11:31 AM

    Dear Jotform,


    I upgraded my account on Dec 27th, but received an email on Dec 30 telling me my account was disabled because I reached my limit. This is a critical time, since we are receiving applications right now. Please respond ASAP and enable the account.



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    JotForm Support Manager

    Answered by Jeanette on December 31, 2014 at 02:06 PM

    The subscription Order:  INT141227-4646-40141 paid on Dec 27 had no username in the records, therefore the system could not match your Jotform account icsi, so I've canceled and refunded it.

    The forms in your paid account are not disabled anymore since you seemed to have paid a new subscription, Jotform account icsi will be active through this new order.  INT141231-9264-90233