What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    DNS Update

    Asked by Ray on October 05, 2011 at 04:49 PM
    Our current DNSs are 66.180.96.12 & 64.238.96.12. They are mapping jetform.com to the IP address, 192.150.5.9, and jetform.net to 82.165.75.199. We still have the issue with the forms submitting due to the jetform.com domain name. Can you help?
    Page URL:
    http://jotform.net/jsform/11991810759

    Screenshot
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    JotForm Support

    Answered by NeilVicente on October 05, 2011 at 11:13 PM

    Ray,

    Our server's DNS settings have already been updated and should be stable. Your issue might be caused by your browser's DNS cache. Kindly try using a different browser then let us know if the problem still persists.

    Thanks!


    Neil