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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Problem viewing Images when using Internet Explorer

    Asked by rallred21 on October 06, 2011 at 12:30 AM

    Hello,

    When I view the form on my website the images do not show up when I am using Internet Explorer (I have IE7).  It works fine when I'm using Safari or Mozilla. 

    Do you have any suggestions on how to fix this?  I am selling products to customers who will be using just about any and all of internet browsers and need to make sure that the form is compatible with all of them.  I appreciate your feedback and suggestions on how to fix this.

    My website is www.cookbookfavors.com and the form can be found on the "Create Your Book" page.

    Thank you!

     

    Rand

    Page URL:
    www.cookbookfavors.com

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    JotForm Support

    Answered by liyam on October 06, 2011 at 01:00 AM

    Hello Rand,

    I checked your form at the Create_Your_Book.html page and found out that it indeed does not show the images.  You're probably seeing the images on your Safari and Firefox browser because the images are cached in the said browsers.

    When I checked the images, it turns out that it is not availabe.  This is the error message that returned:

    https://sitebuilder.intuitwebsites.com/~site/builder/filePreview/King_Design_1_Thumbnail.jpg

    500 - Internal server error.
    There is a problem with the resource you are looking for, and it cannot be displayed.

    Please check the images where you have stored them and check if it still exists there.

    Thanks.