What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Conditionally hidden Matrix Dynamique widget inside form collapse not loading when conditions are met

    Asked by akt1 on January 01, 2015 at 08:09 PM

    Matrix Dynamique widget not loading when hidden by a radio button and a form collapse

    Page URL:
    http://www.jotform.us/form/43455511143144

    dynamique widget hidden
  • Profile Image
    JotForm Support

    Answered by ashwin_d on January 02, 2015 at 03:06 AM

    Hello akt1,

    I did check your form and I am unable to replicate the issue you are having. The conditional "Matrix Dynamique" widget you have added inside a form collapse seems to display correctly. Please check the screenshot below:

     

    Have you embedded your form in your web page where it is not working? Please share the web page URL and we will take a look.

    We will wait for your response.

    Thank you!

  • Profile Image

    Answered by akt1 on January 02, 2015 at 11:14 AM

    That is strange when I open my test form this what I see, on my desktop or mobile

    I get the same in my real form which I would gladly share with you on a private thread

  • Profile Image

    Answered by akt1 on January 02, 2015 at 12:02 PM

    Upon further testing I found this problem depends on the browser you are using

    It does not happen using Chrome, but does in Firefox & IE

  • Profile Image

    Answered by raul on January 02, 2015 at 01:09 PM

    Could you please let us know which versions of IE and Firefox are you using to test?
    I checked your form using IE11:

    and with Firefox 34

    And was able to see the "Cooking Equipment 2" field correctly.

    We'll wait for your response.
    Thank you.

  • Profile Image

    Answered by akt1 on January 02, 2015 at 03:25 PM

    Here are my screen shots

    On my pc and phone the only browser it works on is chrome, although I don't have IE on my phone

  • Profile Image

    Answered by Ben on January 02, 2015 at 03:51 PM

    Hi,

    This is a somewhat known issue with iframes and FireFox, but this was resolved recently by our widgets department.

    I was able to recreate the same issue and see why it would not work in IE as well, and that is because of an error on the jotform itself.

    I believe that this error is not allowing the jotform to load properly causing this issue.

    I will raise this to our developers to inspect and they will update you through this thread as soon as the issue is resolved for you.

    Best Regards,
    Ben