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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Uploaded file - Access Denied XML error

    Asked by salamander1210 on January 02, 2015 at 09:10 AM

    Page URL:
    https://s3.amazonaws.com/jufs/salamander1210/42174588910359/2959471965<br/>38604621/Championat%20Teddy%20Slowakei.JPG

    JotForm uploads jpg Access Denied
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    Answered by Ben on January 02, 2015 at 10:27 AM

    Hi,

    I have just tried and see that the file is not available, but unfortunately was not able to fix it for you. I will however notify our developers so that they can see what might be the issue and resolve it for you.

    Once they do they will get back to you through this thread.

    In case you are used to responding through email, I would advise to come to this thread instead as at the moment our maintenance team is working on a part of our system, which could lead to us not receiving your response sent over email. This is the link to your thread: http://www.jotform.com/answers/489546

    Best Regards,
    Ben

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    JotForm Support

    Answered by liyam on January 02, 2015 at 02:40 PM

    Hello salamander1210,

    It appears that the submission happened at the time when there was a glitch on the server where it was having errors when receiving uploads.  What's unfortunate is that we cannot retrieve the uploaded file for you.  However, this issue is now resolved.  So if in case the problem persists, or if you have further questions, please do let us know.

    Thanks, and we apologize for this inconvenience.