What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Please no not renew my account

    Asked by Stuart Weiser on January 02, 2015 at 10:38 AM

    Hello, I received an email indicating my account was upgraded and renewed. I used the service for a single purpose last year. Please do not renew my account and incur and additional charges.


    Thank you.


    Stuart Weiser


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    JotForm Support

    Answered by Kiran on January 02, 2015 at 12:32 PM

    Hello Stuart,

    Since JotForm is a subscription service, it'll be renewed automatically until it is cancelled manually. I see that the account is renewed today for another year. However, I've cancelled your JotForm Premium subscription now and refunded the amount. Please allow 5 to 7 days in order to reflect the refund in your statement. Your JotForm account is now set to Free plan.


    Thank you!