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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    ASAP: free account payment integration?

    Asked by tmelo on October 06, 2011 at 12:15 PM

    Hi, i created a form with my free account and wanted to receive payment but users are having problem when using american express and mastercard the only one working is Visa.. (authorize.net)


    if i upgrade to a paid membership would the users be able to use any card?

    please let me knoe ASAP!

    it is very important that this form is working 100% today stilll thank you

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    Answered by allanftd on October 06, 2011 at 01:34 PM

    Hi tmelo,

    Thank you for your message. There should be no distinction between free and paid subscribers when using the payment integration with Authorize.net. All types of card (that is supported by Authorize.net) can be used even if you are using a Free JotForm account.

    To help us further investigate this issue, may we ask what the error message was for non-Visa cardholders? Was the error message generated by JotForm or Authorize.net? If possible, kindly provide a screenshot showing the URL and the error message. We'll await your response.

    Thank you for your patience and cooperation,