What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    File Size Upload

    Asked by OWFI on January 03, 2015 at 03:29 PM

    I have a premium subscription and I'm getting errors from people submitting that the file cannot be larger than 1024 KB for uploading purposes. I thought if you have a paid account, you can have up to 1 GB.

    Screenshot
    size premium subscription paid account and
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    JotForm Support Manager

    Answered by Jeanette on January 03, 2015 at 09:56 PM

    This is because you are allowing just 1 MB to be uploaded on each upload fields.

    If you want to upload more than 1 MB, then you must multiple 1024 * number of MB you wish to get as your Max file size. As for example, on the image below, the upload field will be capable to get up to 10 MB = 10240kb

  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on January 03, 2015 at 09:57 PM

    BTW, you can use a single upload field and then just click on Allow Multiple, in order to get more than one file, rather than having multiple upload fields.