Unable to Open My Forms page in Different Browsers

Is there a problem with your website right now? I can't get my forms to load. I've tried in multiple different browsers. I keep getting the message below.

Hello VikingGroup,

Thanks for reaching out to Jotform Support. I’m really sorry that this is happening. Can you send me the link to your form so I can take a look at it for you?

Once we hear back from you, we'll be able to help you with this.

It's not one particular form. After I sent this (the next day) it allowed me to access my forms. Today, it is not working again and giving me the same error message.

Hello VikingGroup,

Thanks for getting back to us. I'm sorry that this is happening. It seems that the My Forms page is working properly. Can you please try to change your network? If you're using wifi please try to use a mobile data and vice versa. If you're still having the same problem, can you send us the console logs of the page with the error? This guide will show you how to do that.

Give it a try and let us know if you need any help.

Below is the Console log from MS Edge. Chrome won't even let me login anymore, but I put the console log for that below also. Our IS Department thinks it's something on your end that's causing the problem, but I'm not sure if that's correct because I can login and see me forms on my phone without a problem, even when connected to the Viking wifi.

Hi VikingGroup,

Thank you for sending us this screenshot of the console log, I have cleared your form's cache to help us with this issue. Also please try to clear your browser cache and check this will help with what is happening with your account when you access it using a computer, please follow the links below on how to clear your browser cache:

• Clearing Browsing Data in Google Chrome
• How to Clear the Firefox Cache

Also, please try to check if you will be able to login to your account and access you forms using Firefox.

Let us know what happen in order for us to assist you further.

Hi,

I've cleared all browsing data and cache in both Chrome and Edge. I don't currently have Firefox installed, but I'll see if I can get it installed. Clearing the data didn't help, however.

Hi Hi VikingGroup,

Thanks for getting back to us. While we are waiting your test via Firefox, I suggest you test trying to open your forms via your mobile browsing or through Jotform Mobile App too.

Once we hear back from you, we'll be able to help you with this.

After installing Firefox (Jotform webpage loaded properly with Firefox), I tried on my home PC last night with Chrome and Edge and it loaded properly on that PC.

This morning, Jotform now works on both Chrome and Edge on my Work PC. I verified with our IS department that they didn't change anything to fix the problem. I'm not sure how the problem was fixed. Did you guys do anything on your end to fix it?

Hi VikingGroup,

Thanks for getting back to us. We're glad that the problem with your form was already fixed. Our Developers always continue to fix everything to make sure the users experience the best service Jotform can give.

Let us know if there is anything else we can help you with.

This same problem came back, only with Chrome and Edge. Firefox is working. Any thoughts?

Hi VikingGroup,

Thanks for getting back to us. I tested your forms in Edge and Chrome, and they appear to be working properly on my end. Check out my screenshots below to see my results:

Chrome:

MS Edge:

I also tested the My Forms page in MS Edge and Chrome, and both produced the same results.

Could you please provide the version of the browsers? Also, it would help us understand if you could take a screen recording using Loom and send it to us.

Let us know if you need any more help.

Hi, the problem seems to have fixed itself again. thanks!