What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    There are issues receiving emails through Mandrill account

    Asked by GuyCPeeters on January 05, 2015 at 06:18 AM

    Some time ago I was forced to work with a Mandrill account to keep receiving mails from my jotform forms.

    For some unknown reason I still have problems receiving them. I keep have to reset everything, and i miust say it is a tedious, complicated procedure. What am I doing wrong?

    Is there no simpeler way?

    A good 'how-to video might be usefull.

    Please help.



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    Answered by Ben on January 05, 2015 at 10:53 AM

    Hi Gi,

    If you do not mind receiving the emails from noreply@jotform.com I would suggest reverting to it and check if it works for you or not.

    I did see that your email was in our bounce list so I have removed it for you.

    If you must use your own email, then there are 2 alternatives:

    How to Setup SMTP for a Form

    How to use Mandrill to Send Emails From Your Own Email Address

    Do let us know how it goes.

    Best Regards,