What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My forms are stuck after clicking submit. Urgent, please help!

    Asked by justintsmith on January 05, 2015 at 11:35 AM

    After users click submit, my forms say 'please wait' and hang.

    No data is being captured from my forms. 

    Ive just realized this and it's cost me thousands of dollars in lost revenue.


    What is wrong?  

    Page URL:

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    JotForm Support

    Answered by david on January 05, 2015 at 01:56 PM


    I sent a test submission through your site and it appears to have gone through without issue:

    It appears to be working in both FireFox and Chrome.  Are all users that attempt to fill out your form experiencing this or is it a certain web browser?  Any further information you can provide to help us recreate the issue would be greatly appreciated.  As soon as we can recreate the error, we can get started on a fix.