What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Comment recevoir un courriel de confirmation sur mon compte administrateur?

    Asked by campdesarts on January 05, 2015 at 02:00 PM

    J'ai crée un jotform pour que mes clients remplissent un formulaire d'inscription. Normalement, lorsque le client a finalisé son opération, je devrais recevoir sur mon courriel comme administrateur un courriel de confirmation d'inscription mais je ne le reçois pas.

    J'ai fais le test comme un client fictif et lorque je termine mon opération, on me dit que la demande a été envoyée. Or, de mon côté comme administrateur, je ne reçois aucun courriel.

    Page URL:
    http://form.jotform.ca/form/42874654303255

    JotForm OR
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    Answered by Shadae on January 05, 2015 at 03:05 PM

    Hi campdesarts,

    After reviewing your form, I am seeing that the submission email have been set to be sent to the email address: coordination@creations-etc.org

    I checked your email address and it is not on our bounce list. Our logs shows that your notification emails were sent out successfully.

    Please check to see if the emails have been routed to your spam/junk folder.

    I hope this helps, please inform us if you need further assistance.