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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Restoring form email notification template

    Asked by Larry Sams on January 05, 2015 at 04:43 PM

    I have a existing form that emails the information that is entered in the form.  I can not change the email address and the email has no data just the Names and the field names.

    The form is the prayer request.


    What am I doing wrong?


    Thank you,




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    JotForm Support

    Answered by Mike on January 05, 2015 at 04:54 PM

    Thank you for contacting us.

    You have two Email Notifications on form, one with custom SMTP sender and the second one with our default noreply@jotform.com sender.

    The second Email Notification has a plain text email template.

    If you would like to restore the default HTML table looking template, you can:

    - Delete the current Email Notification

    - Add a fresh Email Notification.

    Please let us know if you need any further assistance. We will be happy to help.