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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I am no longer receiving e-mail confirmation for new entries.

    Asked by isap on January 06, 2015 at 03:54 AM

    This since mid December. I can forward them separately from 'submission'. Test e-mail also does not come through. They are not blocked on my server as junk.

    Page URL:
    http://www.jotformeu.com/isap/sEnroll

    junk
  • Profile Image
    JotForm Support

    Answered by ashwin_d on January 06, 2015 at 08:31 AM

    Hello isap,

    I'm sorry for the trouble caused to you.

    I did check your JotForm's notification email alert but did not find any issue with that. Your email address is also not in our bounce list. You should be receiving the submission emails without any problem. The only issue I found that the "Sender Name" of your email alert was not selected. Please check the screenshot below:

     

    I have set the "Sender Name" of your form's email alert as "JotForm", cleared the form cache and sent you a test submission. Could you please let us know if your received the email notification or not?

    I check our email logs and found that the email was sent successfully. Please check the log below:

    [2015-01-06 08:26:13] Submission #296359972997375776 Form #40303877927360 SENT to nancy.krieger@wanadoo.fr from noreply@jotform.com via AMAZONSES

    We will wait for your response.

    Thank you!

  • Profile Image

    Answered by isap on January 06, 2015 at 08:43 AM

    I have not received your e-mail. It is not in my junk mail nor on my server. I do not know how to check the log. When I click on the box with the arrow I receive a message 'access denied'.

  • Profile Image
    JotForm Support

    Answered by KadeJM on January 06, 2015 at 11:18 AM

    My colleague was merely investigating and testing your issue and we do apologize about not being able to access that as that is part of our team page which is why.

    A better way for you to thoroughly check this from your end would be to check your Email History Log on your end to verify it.

  • Profile Image

    Answered by isap on January 06, 2015 at 12:27 PM

    We are getting closer. When I look at the history e-mail log it tells me:

    You have updated Student Seminar Enrollment

    and when I click on Student Seminar Enrollment I get.

    Invalid Form URL
    This form is not available for this domain.
    http://www.jotformeu.com/form/40303877927360

    but I copied the URL from the web page http://www.jotformeu.com/isap/sEnroll exactly as I did here.

    I hope this helps. It seems from the Forum there are now other people with the same problem.

     

    For this form I must use the jotformeu.com and not the jotform.com address.

     

     

     
     
  • Profile Image

    Answered by Shadae on January 06, 2015 at 02:03 PM

    Hi isap,

    If you are seeing that you "Update a Form", it means that you are looking at the "All Actions" history and not your email history.

    To access your email history, you would need to click on the arrow beside the "All Action" option and select the Email option.

    You will see all instances of emails that have been attempted to be sent to you.

    If you are still having an issue with receiving emails when it shows that it has been sent in the email long, please Whitelist our IP addresses.

    I hope this helps, please inform us if you need further assistance.