What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Not receiving emails from Jotform

    Asked by mcioni on January 06, 2015 at 09:16 AM


    This happened before. We are no longer receiving emails from Jotform. We've checked our spam filter and they are not getting caught there. Can you look into it? Our email on file is marketing@mortgagenetwork.com

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    JotForm Support

    Answered by david on January 06, 2015 at 11:23 AM


    We had an issue with our mail servers recently and had to switch to our backup.  Though the switch occurred seamlessly, the emails from the new server did cause some services to block them.  This resulted in a few users being placed on our bounce list.  This appears to be what has occurred here:

    I removed your address from the list:

    And since we are back to the normal mail servers, you should be able to receive your notifications once again.

    If you still do not, let us know and we will be happy to have another look.

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    Answered by mcioni on January 20, 2015 at 10:28 AM
    Great – just tested it and it seemed to work fine.
    Thank you!
    Maureen A. Cioni
    Social Media/ PR Coordinator
    Mortgage Network, Inc.
    Corporate NMLS # 2668
    300 Rosewood Drive
    Danvers, MA 01923
    Direct Line: 978-705-3322
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    JotForm Support

    Answered by david on January 20, 2015 at 11:34 AM

    Glad to hear it!  Let us know if there is anything else we can help you with and we will be happy to do so.