- mcioniAsked on January 06, 2015 at 09:16 AM
This happened before. We are no longer receiving emails from Jotform. We've checked our spam filter and they are not getting caught there. Can you look into it? Our email on file is firstname.lastname@example.org
- JotForm SupportdavidAnswered on January 06, 2015 at 11:23 AM
We had an issue with our mail servers recently and had to switch to our backup. Though the switch occurred seamlessly, the emails from the new server did cause some services to block them. This resulted in a few users being placed on our bounce list. This appears to be what has occurred here:
I removed your address from the list:
And since we are back to the normal mail servers, you should be able to receive your notifications once again.
If you still do not, let us know and we will be happy to have another look.
- mcioniAnswered on January 20, 2015 at 10:28 AMGreat – just tested it and it seemed to work fine.
Maureen A. Cioni
Social Media/ PR Coordinator
Mortgage Network, Inc.
Corporate NMLS # 2668
300 Rosewood Drive
Danvers, MA 01923
Direct Line: 978-705-3322
- JotForm SupportdavidAnswered on January 20, 2015 at 11:34 AM
Glad to hear it! Let us know if there is anything else we can help you with and we will be happy to do so.