Payment Error when submitting the form

  • Gonzalez
    Asked on February 23, 2023 at 3:03 AM

    I just set up everything and it looks perfect on my form. However, when my customers go to try to purchase, it says that. payment error. It says that it has not been enabled. I’m not sure how to go about doing that.

  • Rica Support Team Lead
    Replied on February 23, 2023 at 3:15 AM

    Hi Gonzalez,

    Thanks for reaching out to Jotform Support. I’m sorry you're having difficulties with your form. You are currently using a Guest account and I am not able to locate the form. Can you please share the form URL in question so we can check?

    Once we hear back from you, we'll be able to help you with this.