How can I charge a 2.9% processing fee to the user?

  • Jill Bowman
    Asked on February 23, 2023 at 3:04 AM

    We need help adding Credit Card processing fees, so that we can pass those on to Square directly. For example one ticket is $1700. We want to pass the 2.9 % Square fees along to the customer. So if we collect $1749.30 from our customer, how do we pass the fees on to square and keep the $1700.

  • Mary_Ed JotForm Support
    Replied on February 23, 2023 at 11:54 AM

    Hello Jill,

    Thanks for reaching out to Jotform Support. As I understand your request, you wanted Square to charge your users the 2.9% fee directly.

    Unfortunately, allowing Square to initiate charging your user for the 2.9% is not an option. Either you add the processing fee directly from your product cost or try another workaround where you can charge the 2.9% fee from your users. You can add a Tax and then rename it as "Processing Fee". In this way, the fee will automatically be added to the Total Price. Let me show you how to set that up:

    • On the Form Builder, click on the Menu icon next to your Product list field.
    • Click the Tax option, then add the 2.9% processing fee from Square.

    1677170835 63f7989376191  Screenshot 10

    Give it a try and reach out again if you have any other questions.


  • Bowman_Jill
    Replied on February 23, 2023 at 3:58 PM

    Thank you, we have resolved the issue!