My emails jump from Inbox to Spam.

  • Michael Chinnu
    Asked on February 23, 2023 at 4:42 AM

    My emails jump from INBOX to SPAM. After reporting NOT SPAM, goes back into SPAM

    Page URL: https://www.jotform.com/help/404-how-to-prevent-emails-from-landing-in-gmails-spam-folder/
  • Gemmhel JotForm Support
    Replied on February 23, 2023 at 5:09 AM

    Hi Michael,

    Thanks for reaching out to Jotform Support. I understand that you’re having problems with your email. Did you add noreply@formresponse.com to your account and set up the email filters? If so, all emails coming from noreply@jotform.com should be sent to your Inbox and never to your Spam folder.

    Please clear your browser cache or use a different browser or device to report the email as not spam and see how it goes.

    Give it a try and let us know if you need any help.