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    unable to read forms and email from customers

    Asked by Milton Jones  on January 06, 2015 at 02:21 PM

    I was able to get requests from customers via Jotforms. However, about two the email started coming as no reply, plus I can't read the content.

    Screenshot
    and email content
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    JotForm Support

    Answered by david on January 06, 2015 at 03:03 PM

    Hi,

    I checked the only form that had submissions and it appears as though the data was removed from the email notification:

    As well as the "Reply-To and Recipient Settings:

    It also appears as though the form was changed to look suspended:

    This is the only form I could find in any accounts associated with your email address that had any submissions.

    http://www.jotform.us/form/40360896662158

    If you would like to set up a new notification for your form, here is our guide on how to do so:

    http://www.jotform.com/help/25-Setting-Up-Email-Notifications

    If you are referring to another form, let us know and we will be happy to have a look.