- RegentReconstructionAsked on January 06, 2015 at 02:30 PM
I purchased a form theme with email@example.com. How can I download this theme or use it?
- JotForm SupportdavidAnswered on January 06, 2015 at 03:17 PM
To apply your theme to any form, follow these steps:
2) Click on the theme you wish to use:
3) Click on "Use Theme" or preview if you just want to have a look:
4) Select the form you wish to apply your theme to:
5) Lastly, click on "Install Theme" and you're all set:
Let us know if you have any further questions and we will be happy to help.
- RegentReconstructionAnswered on January 06, 2015 at 03:23 PM
Hi, it still asks me to purchase the theme when I select it.
- BenAnswered on January 06, 2015 at 04:05 PM
Could you please tell us the name of the jotform that you would to apply the them to and the name of the theme that you had purchased so that we can take a look at it and if needed raise this to our developers?
- RegentReconstructionAnswered on January 07, 2015 at 12:37 PM
I haven't created the form yet and the name of the theme was One With Nature.
- JotForm SupportdavidAnswered on January 07, 2015 at 01:52 PM
I checked your themes and it appears as though they have not yet been purchased. Do you have a confirmation email from the purchase? If you preview a theme, it will show it in the "My Themes" section, regardless of if you have purchased it or not. I was apply to apply the free themes in your account.
Let us know if you have the confirmation of your purchase and we will be happy to look into this further.
- RegentReconstructionAnswered on January 07, 2015 at 04:49 PM
You sent a payment of $5.00 USD to Joshua Davis. Jan 6, 2015 07:01:05 PST
Receipt No:1558-4744-6112-6477Hello Clifford Stratton,
This charge will appear on your credit card statement as payment to PAYPAL *TEEOPIA.
Instructions to merchant:
Shipping information Shipping method
Description Unit price Qty Amount JotForm Theme : One with Nature
Item #: 549372ff700cc4de3b8b4567
$5.00 USD 1 $5.00 USD Total: $5.00 USDReceipt No: 1558-4744-6112-6477
Please keep this receipt number for future reference. You'll need it if you contact customer service at Joshua Davis or PayPal.Use PayPal next time!It looks as if you already have a PayPal account.
When you shop online, it's faster and easier to check out with PayPal. Your financial information is securely stored and never shared with merchants when you pay.
- JotForm SupportdavidAnswered on January 07, 2015 at 05:52 PM
Thank you for confirming the purchase. I checked your account again and upon trying to use the theme, it does indeed state that it still needs to be purchased. I have forwarded this issue to our development team to see if they may be able to either provide you with a solution or fix the issue of the theme not properly registering.