What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How can I use a theme I have already purchased?

    Asked by RegentReconstruction on January 06, 2015 at 02:30 PM

    I purchased a form theme with cstratton@rritx.com. How can I download this theme or use it?

     

    Thanks,

    Jake

    form theme Theme Store apply theme purchase theme theme
  • Profile Image
    JotForm Support

    Answered by david on January 06, 2015 at 03:17 PM

    Hi,

    To apply your theme to any form, follow these steps:

    1) Go to http://www.jotform.com/theme-store/mythemes

    2) Click on the theme you wish to use:

    3) Click on "Use Theme" or preview if you just want to have a look:

    4) Select the form you wish to apply your theme to:

    5) Lastly, click on "Install Theme" and you're all set:

    Let us know if you have any further questions and we will be happy to help.

  • Profile Image

    Answered by RegentReconstruction on January 06, 2015 at 03:23 PM

    Hi, it still asks me to purchase the theme when I select it. 

     

    Thanks,

    Jake

  • Profile Image

    Answered by Ben on January 06, 2015 at 04:05 PM

    Hi Jake,

    Could you please tell us the name of the jotform that you would to apply the them to and the name of the theme that you had purchased so that we can take a look at it and if needed raise this to our developers?

    Best Regards,
    Ben

  • Profile Image

    Answered by RegentReconstruction on January 07, 2015 at 12:37 PM

    Hi,

     

    I haven't created the form yet and the name of the theme was One With Nature.

     

    Thanks,

    Jake

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    JotForm Support

    Answered by david on January 07, 2015 at 01:52 PM

    Hi,

    I checked your themes and it appears as though they have not yet been purchased.  Do you have a confirmation email from the purchase?  If you preview a theme, it will show it in the "My Themes" section, regardless of if you have purchased it or not.  I was apply to apply the free themes in your account.

    Let us know if you have the confirmation of your purchase and we will be happy to look into this further.

  • Profile Image

    Answered by RegentReconstruction on January 07, 2015 at 04:49 PM
     

    PayPal
     
    You sent a payment of $5.00 USD to Joshua Davis. Jan 6, 2015 07:01:05 PST
    Receipt No:
    1558-4744-6112-6477
    Hello Clifford Stratton,

    This charge will appear on your credit card statement as payment to PAYPAL *TEEOPIA.
    Merchant information:
    Joshua Davis
    billing@teeopia.com
    Instructions to merchant:
    None provided
    Shipping information Shipping method
    Not specified
    Description Unit price Qty Amount
    JotForm Theme : One with Nature
    Item #: 549372ff700cc4de3b8b4567
    $5.00 USD 1 $5.00 USD
    Total:  $5.00 USD
    Receipt No: 1558-4744-6112-6477
    Please keep this receipt number for future reference. You'll need it if you contact customer service at Joshua Davis or PayPal.
    Use PayPal next time!
    It looks as if you already have a PayPal account.

    When you shop online, it's faster and easier to check out with PayPal. Your financial information is securely stored and never shared with merchants when you pay.
  • Profile Image
    JotForm Support

    Answered by david on January 07, 2015 at 05:52 PM

    Thank you for confirming the purchase.  I checked your account again and upon trying to use the theme, it does indeed state that it still needs to be purchased.  I have forwarded this issue to our development team to see if they may be able to either provide you with a solution or fix the issue of the theme not properly registering.