What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Unable to submit when form with Social Share widget is loaded on Lightbox using SSL

    Asked by kidherostories on January 06, 2015 at 08:48 PM

    Hello,

    I have created a number of forms and added them to my website at www.kidherostories.com

    Although the forms all work in PREVIEW mode within Jotform, None of the forms will SUBMIT within the website.

    Once all the required fields are filled, and I click SUBMIT, nothing happens. It hangs. The SUBMIT button does not even turn to PLEASE WAIT as it does in the PREVIEW mode within Jotform.

    Please advise how to fix this.


    Regards

    Yin Kwok

    Page URL:
    www.kidherostories.com

    Screenshot
    button not working JotForm preview please wait www
  • Profile Image
    JotForm Support

    Answered by Kiran on January 07, 2015 at 02:10 AM

    I notice three JotForms embedded on your webpage in which I see that two JotForms (Subscribe and Order) seems to be working fine. I was unable to submit Free ebook JotForm. As I test this JotForm, I see that the issue occurs due to Social Share widget on the JotForm loaded on SSL and using Lightbox method. When the JotForm is loaded without SSL, it seems to be working fine.  As a workaround at the moment, you may embed the JotForm without using SSL or by removing the widget for time being.

    I'm forwarding this issue to our next level support to take a look. You'll be posted through this thread when we have an update.

    Thank you for your patience.

  • Profile Image
    JotForm Support

    Answered by TitusN on July 21, 2016 at 07:01 AM

    Hello,

    You should be able to submit the widget normally via a lightbox. 

    Please pardon the late update. 

    Thanks