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  • Profile Image

    Empty required fields return a blank form when using back button

    Asked by seeability on January 07, 2015 at 05:18 AM

    If a required field is not completed an Incomplete Values message is shown when submitting the form.

    This is of course correct BUT on clicking on the go back link the form shows correctly but all the fields are now empty.

    This is irritating to the user as of course they are now required to complete the entire form again.

    Is there a way only the incomplete fields are highlighted so it's obvious for the user to fill in and the correctly completed fields are left with their contents?

    Many thanks

     

     

     

     

    Page URL:
    https://www.seeability.org/Property%20Maintenance%20Form

    go back required field message fill
  • Profile Image

    Answered by Ben on January 07, 2015 at 09:13 AM

    Hi,

    Actually that is the way it should work.

    Unfortunately on the page that you have given us the link for I can only see one source code embedded jotform, which does not have back button.

    What I would suggest is to turn on the auto-fill feature, but also to embed the jotform using the iframe embedding method instead.

    Best Regards,
    Ben

  • Profile Image
    JotForm Support

    Answered by ashwin_d on January 08, 2015 at 08:08 AM

    Hello seeability,

    You should be able to add an iFrame in ExpressionEngine cms and there should not be any trouble. 

    I suspect you must have added your form's non secure / non SSL iFrame embed code. Please be noted that non secure content cannot be displayed in a secure SSL page. Since your website uses SSL, that could be the reason why your form was not visible.

    I would suggest you to use the following iFrame embed code and see if that solves your problem: 

    <iframe id="JotFormIFrame" onload="window.parent.scrollTo(0,0)" allowtransparency="true" src="https://secure.jotformpro.com/form/43383793385972" frameborder="0" style="width:100%; height:1044px; border:none;" scrolling="no"></iframe>

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!

  • Profile Image

    Answered by Ben on January 09, 2015 at 11:37 AM

    Hi,

    I guess that I was on your pages as you were changing the embedding code :)

    After refresh I just got to see it as iframe embed code (which I would suggest leaving).

    Now, with this current state, I would do the following.

    1. right click on Postcode field
    2. select Move to a New Line

    This will keep the fields from 'flying' around a bit.

    Then repeat the same steps for website (including http://) field.

    Do let us know how it goes.

    Best Regards,
    Ben