Youtube Widget causing the form to be unable to complete submissions

  • BuffaloCoExt
    Asked on January 7, 2015 at 9:41 AM

    When I fill out the form and click on the submit button, all it says is please wait and doesn't ever do anything and I never receive the submission.  What do I need to do to get the form to submitting answers.

    Jotform Thread 491587 Screenshot
  • David JotForm Support
    Replied on January 7, 2015 at 11:36 AM

    Hi,

    I checked your form and was able to replicate your issue.  The form does indeed hang on "Please Wait" after trying to submit the form.  I cloned your form to do some testing and it appears as though the Youtube widget is what is causing the form to be unable to complete submission.

    This is the error that comes up when the page loads:

    Youtube Widget causing the form to be unable to complete submissions Image 1 Screenshot 40

    This is the error that is thrown when the form is submitted:

    Youtube Widget causing the form to be unable to complete submissions Image 2 Screenshot 51

    For now I would recommend adding your video via a "Text" field.

    Youtube Widget causing the form to be unable to complete submissions Image 3 Screenshot 62

    Then click on "HTML" within that field and in the box that box pops up, add this code to embed your video:

    <iframe width="560" height="315" src="//www.youtube.com/embed/eX4iU1iN0Wg" frameborder="0" allowfullscreen></iframe>

    Then click on complete to finish.

    I went ahead and forwarded this issue to our development team so that they can have a closer look at what is causing the widget to cause the form errors.  We will update this thread as soon as we have it fixed.

     

     

  • Aytekin JotForm Founder
    Replied on January 8, 2015 at 4:04 AM

    This problem has been fixed. Thank you for your patience.