Google Spreadsheet Integration: Submissions Are Not Updating or Inserting into Spreadsheet

  • Profile Image
    contactus@ckestates.co.uk
    Asked on January 07, 2015 at 10:36 AM

    I have a form called Gas Safety - http://form.jotformpro.com/form/43055921590959

    That feeds data to a Google sheet which up until today worked fine as far as I am aware, now any updates done to any jobs or adding new jobs does not appear in the list as new or updated.

    Google Sheet - https://docs.google.com/spreadsheets/d/1os_ZKjz4dnNVOjo3yM3oF1HZuSxlgGQ2iTGZxbhamM8/edit#gid=560684741

     

    Are you currently experiencing an issue with this integration ?

    Or can you advise what has suddenly stopped this process from working - I have unlinked and created new integrations numerous times and it only shows any changes made after this not while integrated - HELP PLEASE.....

     

    Regards

    ian

     

  • Profile Image
    Charlie
    Answered on January 07, 2015 at 12:01 PM

    Hi Ian,

    Unfortunately, the Google spreadsheet link that you shared is private and needs to request access before I can view it. But, upon checking in our end and making a test form with an integration on it, I was able to replicate the problem, the submissions are not getting into the spreadsheet even after integrating the Google Spreadsheet a couple of times.

    I will escalate this immediately to our developers so that they can take a closer look and find a fix for it. We'll receive news from them when this is resolved.

    Apologies for the inconvenience.

     

  • Profile Image
    Ben
    Answered on January 07, 2015 at 02:33 PM

    Hi Ian,

    Please check the integration. Our developers have just notified us that the issue is resolved and that the integration should be working properly for you now.

    In case it does not please update us so that we can take a further look.

    Best Regards,
    Ben