What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Google Spreadsheet Integration: Submissions Are Not Updating or Inserting into SpreadsheetAsked by email@example.com on January 07, 2015 at 10:36 AM
I have a form called Gas Safety - http://form.jotformpro.com/form/43055921590959
That feeds data to a Google sheet which up until today worked fine as far as I am aware, now any updates done to any jobs or adding new jobs does not appear in the list as new or updated.
Are you currently experiencing an issue with this integration ?
Or can you advise what has suddenly stopped this process from working - I have unlinked and created new integrations numerous times and it only shows any changes made after this not while integrated - HELP PLEASE.....
Unfortunately, the Google spreadsheet link that you shared is private and needs to request access before I can view it. But, upon checking in our end and making a test form with an integration on it, I was able to replicate the problem, the submissions are not getting into the spreadsheet even after integrating the Google Spreadsheet a couple of times.
I will escalate this immediately to our developers so that they can take a closer look and find a fix for it. We'll receive news from them when this is resolved.
Apologies for the inconvenience.
Please check the integration. Our developers have just notified us that the issue is resolved and that the integration should be working properly for you now.
In case it does not please update us so that we can take a further look.