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    Multi-file uploads problem on Internet Explorer

    Asked by creativeservicesCRF on January 07, 2015 at 11:03 AM

    Hi,

    I have just done couple of test and find out that on IE browser the Multi file upload saying failed to upload, but if I set this as single file upload then it works... please advice

     

    Wing

    uploads IE browser multi upload field
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    JotForm Support

    Answered by Charlie on January 07, 2015 at 12:32 PM

    Hi Wing,

    May I know what widget and form you are having problems with?

    I set up a simple form in my end using the default Upload File field.

     

    I then uploaded 2 files and click the submit button. The submission was successfully done.

    You may try clearing your form's cache and adding the widget or the field again to see if it solves the problem. We'll wait for your response.

    Thank you.

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    Answered by creativeservicesCRF on January 07, 2015 at 01:33 PM

    Hi charlie,

    cheers for getting back

    your images (demo above) is what I used and its not just my machine its also others

    here is the link to the form...http://form.jotformpro.com/form/50065170423949

    I have just tested it on IE and it saying same error - on Chrome its works

     

     

    Wing

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    Answered by Ben on January 07, 2015 at 03:15 PM

    Hi Wing,

    I currently see the single file upload field.

    Could you please let us know once you turn the multiple upload files option again so that we can test it out?

    If you are currently using this jotform (providing it to your users/clients) then please create a clone of it and check if you are still experiencing the same issues and if so give us the link to the clone.

    This will allow us to inspect the jotform without affecting your workflow.

    I did make uploads today through IE so it should work properly, but as mentioned we would need to check your jotform to see what might be the issue.

    Also if the jotform is not working for you when you add it to some page on your website please give us the link to the page on website where the jotform is as well.

    Best Regards,
    Ben

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    Answered by creativeservicesCRF on January 08, 2015 at 03:57 AM

    Hi Ben,

    This is clone of the form and here it is again http://form.jotformpro.com/form/50065170423949

    Like I said the form does work properly on Google Chrome the multi file upload works but not on IE - few client of ours using IE said the same - the muli-file upload failed.

     

    Wing

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    JotForm Support

    Answered by EltonCris on January 08, 2015 at 06:09 AM

    Hi Wing,

    Thank you for your reply.

    I've performed a test submissions with your cloned form using IE11 and IE8 (document mode) and I never encountered any error. The submission went through just fine.

    Can you please describe or provide a screenshot showing the error on your IE browser? Is it occurring on the stand alone form or on the embedded form? If it's on the embedded form, let us know the website URL containing the form so we can check it here.

    We'll await your reply. Thanks.

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    Answered by creativeservicesCRF on January 08, 2015 at 08:48 AM

    Hi,

    Here is the screen shot...

    IE version I am using is 11 - Google Chrome works perfectly...

    The other option to upload on the link I have provided is a single upload and this work but for uploading multi files it comes back as failed to upload

     

     

    Wing 

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    Answered by Ben on January 08, 2015 at 10:13 AM

    Hi Wing,

    I have tried uploading images over IE 8 with and without compatibility mode turned on. In both instances the files were uploaded properly for me.

    Can you please confirm that the files were not above 5MB each and combined?

    Also, are you uploading over stable connection? While I do understand that you do not have this issue over other browsers, IE is handling the uploads differently than the other browsers (each of them are), so if there is a disturbance in the upload, IE might show it as failed.

    I would also suggest checking if your compatibility mode is turned off since that would be the most likely reason why you are experiencing this.

    To do so click on either the compatibility icon in the URL or over Tools menu and making sure that the Compatibility option is not selected:

    If it is as on the screenshot, then you are operating in Compatibility mode.

    Do let us know how it goes.

    Best Regards,
    Ben