I'm getting an file upload error

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    Asked on October 07, 2011 at 09:18 AM


    I'm consistently getting an "Upload Error: File could not be uploaded for some reason. Please go back and fix this" message..


    I have tried in Firefox 8.0, Safari and Sunrise on the Mac. I tested jpg, pdf and ai files, all about 1mb or less. I have also cleaned the cache and it still isn't working.


    I appreciate your help!


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    Answered on October 07, 2011 at 10:13 AM

    Hi Karen,

    I already have opened a ticket for this issue our developers are looking into the cause.

    We will let you know once we have an update on this.

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    Answered on October 08, 2011 at 03:55 AM

    Hi kdesollar, you have problem with this form also (http://www.jotform.com/12763708389) or only with (web.me.com/grcvb/orders/index.html) ?

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    Answered on October 08, 2011 at 04:40 AM

    Hi there,

    I would also like to add my idea while waiting for updates on this issue. I am not quite sure if this trick would work but if you are willing to do a test then its much appreciated.

    Could you try embedding your form again using this code? 

    <iframe allowtransparency="true" src="https://www.jotform.com/form/12763708389" frameborder="0" style="width:100%; height:630px; border:none;" scrolling="no"></iframe>

    I wasn't able to replicate the issue when I used your form with https. Please let us know how the test goes. We will wait for your response. Thank you!


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    Answered on October 10, 2011 at 10:59 AM

    Bug has been fixed...

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    Answered on October 13, 2011 at 03:55 PM