How do I cancel by subscription?

  • Profile Image
    Corrine
    Asked on January 07, 2015 at 05:47 PM

    Hi Jotform,

     

    Although I thoroughly enjoy using your service, I had no idea I was being charged $9.95 per month for the service.

     

    How do I cancel my account and payments?


    Corrine Ulmer

     

     

  • Profile Image
    Welvin
    Answered on January 07, 2015 at 07:06 PM

    Hi Corrine,

    Your subscription payment is through Paypal direct. You can cancel that by following the steps below:

    1. Log into your PayPal account

    2. Find the latest payment you made to us

    3. Click on your subscription number (S-1LS22533K1490012H).

    4. Click on "Cancel Subscription" button.

    When you cancel your subscription you will not be charged again, but your account will stay Premium until the time you have paid for expires.

    We can also cancel your subscription to our end. If you would like us to do it, please let us know by responding to this thread so we can proceed.

    Thanks