What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How do I cancel by subscription?

    Asked by Corrine on January 07, 2015 at 05:47 PM

    Hi Jotform,


    Although I thoroughly enjoy using your service, I had no idea I was being charged $9.95 per month for the service.


    How do I cancel my account and payments?

    Corrine Ulmer



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    JotForm Support

    Answered by Welvin on January 07, 2015 at 07:06 PM

    Hi Corrine,

    Your subscription payment is through Paypal direct. You can cancel that by following the steps below:

    1. Log into your PayPal account

    2. Find the latest payment you made to us

    3. Click on your subscription number (S-1LS22533K1490012H).

    4. Click on "Cancel Subscription" button.

    When you cancel your subscription you will not be charged again, but your account will stay Premium until the time you have paid for expires.

    We can also cancel your subscription to our end. If you would like us to do it, please let us know by responding to this thread so we can proceed.