What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I just upgraded my account to premium/How long to convert?

    Asked by LibertyCampaign on October 07, 2011 at 12:15 PM

    Hello, I originally signed up for your free account but noticed this morning that I'm almost out of space. I expect to be getting many more submission throughout the day and weeks ahead. In order to prevent any interruption in the service, I went through the process of upgrading my account.  My reference number on the reciept is 62310558. As I just stated I want to avoid an interruption to the service. However, the email says it may take up to 12 hours before my payment is approved and my account upgraded. Is there any way to expedite the payment process?

    Thank you for your help regarding this matter.

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    JotForm Support

    Answered by mliz on October 07, 2011 at 12:30 PM

    As of this moment your payment is being reviewed by our payment gateway Plimus. Just so your forms will not be disabled I took the liberty of updating your account status to Premium. However we will still continue on monitoring the payment process by Plimus just to make sure that it went through.

    -Mliz=

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    Answered by LibertyCampaign on October 07, 2011 at 05:04 PM

    Thank you for your help.

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    JotForm Support

    Answered by mliz on October 08, 2011 at 06:03 AM

    Just to let you know the payment process was already approved and completed.

    Thank you for using JotForm and have a great day!