- LibertyCampaignAsked on October 07, 2011 at 12:15 PM
Hello, I originally signed up for your free account but noticed this morning that I'm almost out of space. I expect to be getting many more submission throughout the day and weeks ahead. In order to prevent any interruption in the service, I went through the process of upgrading my account. My reference number on the reciept is 62310558. As I just stated I want to avoid an interruption to the service. However, the email says it may take up to 12 hours before my payment is approved and my account upgraded. Is there any way to expedite the payment process?
Thank you for your help regarding this matter.
- JotForm SupportmlizAnswered on October 07, 2011 at 12:30 PM
As of this moment your payment is being reviewed by our payment gateway Plimus. Just so your forms will not be disabled I took the liberty of updating your account status to Premium. However we will still continue on monitoring the payment process by Plimus just to make sure that it went through.
- LibertyCampaignAnswered on October 07, 2011 at 05:04 PM
Thank you for your help.
- JotForm SupportmlizAnswered on October 08, 2011 at 06:03 AM
Just to let you know the payment process was already approved and completed.
Thank you for using JotForm and have a great day!