PDF link in the Autoresponder is not visible when PDF attachment is enable

  • TS Police
    Asked on February 27, 2023 at 5:21 AM

    Is {pdf_link} still working? I have a form where I had incorporated this in the submission email id but the download link was invisible in the mail. Please confirm

  • Mary_Ed JotForm Support
    Replied on February 27, 2023 at 6:13 AM

    Hello TS Police,

    Thanks for reaching out to Jotform Support. I tested the "PDF link" in my demo form, and it does indeed work. It appears in the Autoresponder as intended. Take a look at the screenshot below to see my results:

    1677494346 63fc884a8363e  Screenshot 10

    I cloned one of your forms and tested it to see if I could replicate the issue, and I ran into the same problem. After investigating it a bit, I noticed that if the PDF attachment is enabled in the Advance tab of your Autoresponder, then the PDF link won't be visible.

    1677496092 63fc8f1c7b8da  Screenshot 21

    Check out my screenshot below to see my results when PDF attachment is enabled:

    1677495944 63fc8e88aca34  Screenshot 32

    This is my result after disabling the PDF attachment in your form:


    1677496025 63fc8ed90ddc1  Screenshot 43

    Additionally, you can include an option for the user to download the PDF on the thank you page. Let me show you how:

    • Open your form in Form Builder and click on Settings in the orange navigation bar at the top of the screen.
    • On the left side of the screen, click on Thank You Page.
    • Click on the green Action Buttons button, and then select Download PDF.
    • Select PDF Document, and then click on Create. That's it.

    3bHZXJAFv5Z SSM3jPqhFr4FKhJ1Fk6f4WrtULtk Screenshot 54

    Give it a try and let us know if you need any other help.