What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How can i cancel within 30 days and get money back guarantee

    Asked by Siew Li  on January 08, 2015 at 10:11 AM


    I have been trying to cancel my qccount for past 10 days and have not received any response except from the facebook team. This is getting frustrating that i cant even cancel my plan nor receive any acknowledgement after so many attempts at downgrading from my account and emailing in.

    My account user name is trytotri and i am about to initiate a dispute with paypal over this.

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    JotForm Support

    Answered by david on January 08, 2015 at 12:22 PM


    I checked for any forum threads related to your username and I was unable to find any.  I have been in communication with you via Facebook and I do believe I had informed you that this is the best area to get a hold of us.  I see you have already initiated a dispute with PayPal.  I sent this response along to my manager so that she may have a look.  I apologize we did not get to this sooner.

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    JotForm Support Manager

    Answered by Jeanette on January 08, 2015 at 03:45 PM

    We have responded to the dispute and refund was made back to your Paypal account. Your account is now on free status.

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    Answered by Isna  on November 14, 2015 at 05:45 PM

    Hi, i just want my money back, How? i dont know how you suddenly take 998 Swedish krona from my account. I dont know what is this jobform. Please!! i also can not to unscribe..gime me solusion. That alot of money you take from my acount



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    JotForm Support

    Answered by Kiran on November 14, 2015 at 11:18 PM


    Your question is moved to a separate thread and shall be addressed there shortly.


    Thank you!