- Siew LiAsked on January 08, 2015 at 10:11 AM
I have been trying to cancel my qccount for past 10 days and have not received any response except from the facebook team. This is getting frustrating that i cant even cancel my plan nor receive any acknowledgement after so many attempts at downgrading from my account and emailing in.
My account user name is trytotri and i am about to initiate a dispute with paypal over this.
- JotForm SupportdavidAnswered on January 08, 2015 at 12:22 PM
I checked for any forum threads related to your username and I was unable to find any. I have been in communication with you via Facebook and I do believe I had informed you that this is the best area to get a hold of us. I see you have already initiated a dispute with PayPal. I sent this response along to my manager so that she may have a look. I apologize we did not get to this sooner.
- JotForm Support ManagerJeanetteAnswered on January 08, 2015 at 03:45 PM
We have responded to the dispute and refund was made back to your Paypal account. Your account is now on free status.
- JotForm SupportKiranAnswered on November 14, 2015 at 11:18 PM
Your question is moved to a separate thread and shall be addressed there shortly.