What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    E-mail notifications

    Asked by ShannonKane on January 09, 2015 at 10:09 AM

    I'm not getting the e-mail notifications that someone filled out a form

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    JotForm Support

    Answered by david on January 09, 2015 at 11:50 AM


    I checked our mail logs and it appears as though the emails are indeed going through:

    The first thing to check would be if they are being filtered to your spam/junk mail box.  This is usually the case when the emails are going through but not showing up in the users in box.

    Let us know if this is not the case and we will be happy to assist you further.