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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How to stop charging sales tax on PayPal form

    Asked by renegade1551 on January 09, 2015 at 01:43 PM

    I set up a form and I have it integrated with PayPal but even when I tell it to exclude the classes in the tax settings, it is still charging people tax.

    I need to fix in a hurry because I am having to do refunds.


    I use the form on many pages on the link:



    Page URL:

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    JotForm Support

    Answered by Mike on January 09, 2015 at 03:27 PM

    Thank you for contacting us.

    It is most likely that the sales tax is based on your PayPal account settings. Please modify your sales tax and shipping charges via your PayPal account:

    PayPal Calculate Shipping and Taxes

    Please feel free to contact us if you need any further assistance.