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    In the lightbox form, the purchase button no longer shows at all.

    Asked by NDAS on January 11, 2015 at 01:13 PM

    NEW PROBLEM:

    This morning I went into the "gallery" at my site to make sure some basic function was still possible for purchasing. The form is now setup so the customers have to note and enter the cover ID they wish to purchase. Not a good solution, but it will have to do until automated links can be worked out (by clicking a cover's ID) to fill in that part of the form.

    But wait...

    In the lightbox form, the purchase button no longer shows at all. Thereby the form cannot be submitted. I would rather not recreate the whole form a third time to solve whatever new problem has occurred, though perhaps it is something I did that caused this.

    Purchasing in the gallery has now been down for almost two weeks. Please look to the following URL, check the page source, and search for "50066488141151" to find the embedded form code. You can see the problem in action by also clicking "Order Your Cover" in the page's submenu.

    http://www.ndauthorservices.com/p/gallery.html

    ADDENDUM:

    I just did a test of the form and discovered that pressing enter in the captcha field then displays the PayPal button.  Unfortunately, since it confused me, it is likely to confuse customers as well. 

    Is there a setting I missed in the form's design that would display that button full time?

    Best, JC

  • Profile Image
    JotForm Support

    Answered by BDAVID on January 11, 2015 at 02:11 PM

    I am not quite sure yet what the issue is, I even cloned your jotform on my account to do some testing, but the only thing that I came up with to solve the issue was to add the Spacer widget at the bottom of  the jotform:

     

    Now the submit button will be shown, please check the link: https://shots.jotform.com/david/lightbox.html

    I will keep doing some further test, meanwhile try this solution, hope this helps you, let us know if you have more questions.

  • Profile Image

    Answered by NDAS on January 11, 2015 at 07:04 PM

    Hey David,

    Great trick and I should have thought of that myself.  I do not mind little hidden workarounds when they get the job done.!!!

    Thanks once again, and now I will just hope for a way to fill a form field from a link.

    Best Wishes, J.C.

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    JotForm Support

    Answered by ashwin_d on January 11, 2015 at 10:53 PM

    Hello J.C,

    On behalf of my colleague, you are welcome.

    I am glad to know that your issue is resolved.

    Do get back to us if you have any questions.

    Thank you!