Jotform Theme Designer not Loading in Internet Explorer 9

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    Asked on January 12, 2015 at 03:49 PM

    Whenever I open Jotform Theme Designer, my computer crashes. I am trying to change some colors on one of my forms and also download a new theme. But anytime I click on Designer or Themes in Edit mode, it freezes.

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    Answered on January 12, 2015 at 04:42 PM

    Thank you for contacting us.

    I was not able to reproduce the crashing issue, but it seems that the Theme Designer is not being loaded properly in Internet Explorer 9.

    I have added a bug report ticket to our system.

    If possible please try the Theme Designer in modern browsers such as Google Chrome, Mozilla Firefox, Opera or Internet Explorer 11.

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    Answered on January 13, 2015 at 01:21 PM


    You should be open it now on IE9, thanks for heads up!

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    Answered on January 25, 2016 at 08:21 PM

    I am having the same issue. Tried Mozilla, Chrome, IE 11 and even tried it on a tablet instead of a desk top. Same issue. Just hangs there and will not load beyond that beige page. It just freezes no matter what browser I use.

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    Answered on January 26, 2016 at 01:58 AM


    I see you already have an opened thread about this, it seems like the problem has already been resolved. Please check my colleague's response in your thread here: 

    Apologies for the inconvenience.