What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    We have gotten a JotForm email saying you are going to disable our form because we have used up our submissions.

    Asked by Susan Turner on January 13, 2015 at 10:40 AM

    We have already upgraded our account to Premium and are paying $9.95 per month.  According to your pricing, we should have 1000 submissions.  What am I doing wrong to create this problem?

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    JotForm Support

    Answered by Kiran on January 13, 2015 at 11:53 AM

    Hello Susan,

    Are you referring to the JotForm http://www.jotform.us/form/50065174861151? I see that this JotForm is associated with a guest account which is limited to receive only 20 submissions per month. I notice that there is a premium account in your name which was upgraded from a guest account (guest_42183637365055) registered with an email address (mail@thyword.org). 

    I also see that a free account twnsusanturner registered with your email address. Please confirm if you want to make this account premium and so that we can move all the forms to this account.

    We will wait for your response.