What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I am not receiving email from my form?

    Asked by sproggy on January 13, 2015 at 02:17 PM

    I am currently setting up my website, but after embedding my forms and filling them out and sending them (which works great) - they are not being sent to me?

    (Although the practice ones from jot form are).

    I read your FAQ and it says something like 'click on email alert button' ? But there is no such button on my form builder screen?

    Can you help?

     

    Thanks,

    Alison

    Page URL:
    http://www.jupiter-rising.co.uk/email-tarot-reading-purchase-successfu<br/>l/

  • Profile Image
    JotForm Support

    Answered by Welvin on January 13, 2015 at 03:21 PM

    Hi Alison,

    Actually, your email notifier configuration is correct. I see nothing wrong with your settings. The email may have been filtered as spam so kindly check your spam folder.  If no emails are there, then most likely they have been blocked by your hosting provider from reaching your inbox.

    In this case, whitelisting us should help you fix it: http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses.

    Also, check this related guide: http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    Thanks