What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form cannot be opened by some of my recipients when I share the URL with them by email

    Asked by rgilm on January 13, 2015 at 04:02 PM

    Ive recently created a a form which I sent out to recipients via email, when some people have tried to open the link it will not open 

    Page URL:
    https://secure.jotform.co/form/43409038442856

    email open
  • Profile Image

    Answered by raul on January 13, 2015 at 05:05 PM

    I was able to open your form using the provided link without problems.

    Do you have it embedded on a website? If you do, please share the URL with us so we can check there too. Also, are your recipients getting an error message when they try to open the link you're providing them?

    We'll wait for your response.
    Best Regards.