What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My form submissions is not going to my email again

    Asked by houstonfinance on January 13, 2015 at 04:09 PM

    Last 3 times this happen your company sent me this

     

    Your email was landed into our bounce list. Below is the result from our servers

     

    I'm not receiving my email.

    Page URL:
    http://houstonfinance.com/Application5.html

    email bounce list bounce 3
  • Profile Image
    JotForm Support

    Answered by Kiran on January 13, 2015 at 05:30 PM

    I see that your email address is not in our bounce list and it seems that the mails are being sent normally without any issues. I notice that you've configured SMTP email address to send emails. You can check the history of emails by following the guide below :

    http://www.jotform.com/help/293-How-to-view-all-your-form-Email-History 

    We request you to check the SMTP settings of the email address configured and correct them if anything seems to be incorrect including password. If everything is okay, you may setup Mandrill using your own email address or setup the sender email address to our default address and check if that works for you.

    Please get back to us if the issue still persists. We will be happy to look into this issue further.

    Thanks!