Cannot access my old account.

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    Asked on January 13, 2015 at 04:26 PM
    I no longer use jotform however I want to retrieve my data. I forgot my username and password. Can you help me access my old account to retrieve my data. I'm assuming my username is my e-mail because that's where I used to receive the jotform documents. 
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    Answered on January 13, 2015 at 05:38 PM

    I was able to see a guest account and a free account (hwilliamsjotform) registered with this email address. However, I am not able to see any JotForms in both of these accounts. It seems that these accounts are created recently. 

    It would be helpful for us to locate the account if you can provide us with little more information viz., your JotForm account username, registered email address, any of your old JotForms ID, webpage URL where your JotForm was embedded, etc.

    We will wait for your response.