What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Cannot access my old account.

    Asked by Horatio on January 13, 2015 at 04:26 PM
    I no longer use jotform however I want to retrieve my data. I forgot my username and password. Can you help me access my old account to retrieve my data. I'm assuming my username is my e-mail because that's where I used to receive the jotform documents. 
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    JotForm Support

    Answered by Kiran on January 13, 2015 at 05:38 PM

    I was able to see a guest account and a free account (hwilliamsjotform) registered with this email address. However, I am not able to see any JotForms in both of these accounts. It seems that these accounts are created recently. 

    It would be helpful for us to locate the account if you can provide us with little more information viz., your JotForm account username, registered email address, any of your old JotForms ID, webpage URL where your JotForm was embedded, etc.

    We will wait for your response.