What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
I was billed twice for subscription payment.Asked by narga on January 13, 2015 at 11:55 PM
You have taken payment from a credit card and also accepted payment via paypal. Could you please refund the credit card payment.
Charges will appear on your bill as: FS *JotForm
PO Box 164
Order ID: INT150113-3350-85760B
JotForm Economy Yearly New Year Sale
USD 99.75 Yearly
Total: USD 99.75
Upon checking your account, I did not find any billing issue. You are not billed twice but it seems you have only updated your payment method from credit card to PayPal. Please check the screenshot below:
The both the URLs you have shared above are not the invoice. One of the URL is the subscription URL and the other one is actual payment invoice.
Hope this answers your query.
Do get back to us if you have any question.