What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Transferring forms to another account

    Asked by PRH_SA on January 14, 2015 at 08:38 AM

    Hi there, I've taken on a new position at a company and have begun using JotForm to create forms for the websites I've designed. My boss has informed me that the previous designer also used JotForm and my boss would like me to merge the 2 accounts. The previous designer has passed on his logon details to me (I'm actually typing from his old account now).

    Please could you let me know if this is possible and how to do it?

     

    Many thanks,

    Jacques

    transfer forms transfer transferring move forms move
  • Profile Image
    JotForm Support

    Answered by Jan on January 14, 2015 at 11:40 AM

    Hi,

    Unfortunately, we cannot merge 2 JotForm accounts. However, we can help you transfer the forms to another JotForm account. In order to do that, you need to provide us the username of both accounts. You also need to inform us what forms will be transferred.

    I hope this answered your question. Thank you.

  • Profile Image

    Answered by PRH_SA on January 15, 2015 at 03:56 AM

    Thanks for getting back to me so fast. 

    Please could you transfer all the forms from (username) jacqueseuqcaj to (username) PRH_SA.

    Thanks again!

    Jacques

     

  • Profile Image
    JotForm Support

    Answered by Jan on January 15, 2015 at 09:32 AM

    You're welcome. All of the forms of jacqueseuqcaj were now transferred to PRH_SA. Please relogin to JotForm.

    Thanks!

  • Profile Image

    Answered by PRH_SA on January 19, 2015 at 02:32 AM

    Thanks so much! What efficient and fantastic service! 

    My boss has asked for one more thing. He'd like the username to be changed from PRH_SA to digital@randomstruik.co.za. I thought I'd be able to do this but I see I don't have access to edit it. Would you please be able to do that for us as well?

    That should be my last request. Thanks again.

     

  • Profile Image
    JotForm Support

    Answered by ashwin_d on January 19, 2015 at 06:06 AM

    Hello PRH_SA,

    We would like to keep one question per thread. 

    I have moved your question related to username change to a new thread and you will be answered here:  http://www.jotform.com/answers/498510 

    Thank you!

  • Profile Image

    Answered by PRH_SA on January 20, 2015 at 01:14 AM

    You are a rock star!! Thanks so much!

     

    Jacques

  • Profile Image
    JotForm Support

    Answered by ashwin_d on January 20, 2015 at 02:45 AM

    Hello PRH_SA,

    You are welcome.

    Do get back to us if you have any questions.

    Thank you!