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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Feedback pop up or any JS affects my website

    Asked by christys on January 14, 2015 at 09:05 AM

    Hi Have a look at the screen cast http://screencast.com/t/sthhND93dE

     

    Any JS enabled option I use  prevents my slider & the stick menu from working. I have a "contact us" for on contact us page but the problem not having.

     

    Ideally we want customers to be able to contact us from anywhere on the website. For example on a product page the referral parameter in the form will let us know which page the customer was on at time of contact. If I can only get the form to work on a single page which really does not fit the purpose of "Contact Us  Anytime/via any page"

     

    What's the work around or fix?

    Page URL:
    http://www.christys-hats.com/

    OR problem product which page prevents
  • Profile Image
    JotForm Support

    Answered by david on January 14, 2015 at 11:38 AM

    Hi,

    Your form will interact with the CSS and scripts running in your page unless you use the iFrame embed method:

    http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    To get the referral page of where your form was submitted, you can use our "Get Referrer" widget:

    http://widgets.jotform.com/widget/get_referrer

    If these solutions do not work for you, please let us know and we will be happy to assist you further.

  • Profile Image

    Answered by christys on January 14, 2015 at 11:51 AM

    Hi David,

    Thanks for the response. But that option does not work for us - the iframe. - unfortunately

    I need something like the lightbox 

  • Profile Image
    JotForm Support

    Answered by david on January 14, 2015 at 01:00 PM

    For a popup effect, you can use any of the following embed codes in the Embed Form Wizard:

    - Feedback
    - Lightbox
    - Pop-up 

    The Feedback embed code adds a Feedback button at the edge of your webpage similar to what you see in the JotForm.com default webpage.

    For a demo of Lightbox form embed code and Pop-up embed code, please click here.

    These are currently the only options we have for pop-up style embeds.  If all of these do not work for you, let us know and we will see what else we can do.