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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My client complaints that form the form doesn't work properly

    Asked by Nenemodeling on January 14, 2015 at 01:00 PM

    My client complaints that form the system crashes, please help me.

    Please help my clients, I have many complaints about the work of my form.

    1. The complaint that I can not fill up the form. Just upload a single image. (Even if I set my form to upload multiple images).

    2. The complaint that birthday (Day / month / year) does not work or does not work.

    3. Fill out the form completely but complained that the car hit the "Next".


    Customers of like filling out forms via smart phones on IOS and Android in part with Wifi somewhat limited in approximately 100KB-1MB.


    I brought with me to form embedded on my site finished. http://www.nenemodeling.com/register-model.html

    I suspect that it is quite slow. But there are many customers who can form my past.

    Please solve the system for it to be available soon. No thanks errors

    Page URL:

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    JotForm Support

    Answered by Mike on January 14, 2015 at 03:51 PM

    Thank you for contacting us.

    It sounds like javascript was not processed properly on your user's side. It might happen due to a conflict between form and other scripts of the page. The solution is to use an iFrame version of the form instead of the standard JS Embed code.

    Getting the Form iFrame Code

    Please try the iFrame form version on your web site. It should prevent possible JS conflicts.