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    Email notifications not received

    Asked by Larry Sams on January 15, 2015 at 11:34 AM

    I am having trouble getting an email notification set up correctly.


    I have created the form and added notification.  The email notification does not arrive at the email account I set up in the form.


    I did create a new sender email address.  I received a confirmation number in an email.  I have not been able to figure out what to do with the confirmation number.   I simply can not find a place that will accept the confirmation number.  Is this what is stopping the notification?


    The account is lsams@tulsaconnect.com.  The form is Prayer Request.


    What am I miss understanding?


    Thank you,



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    JotForm Support

    Answered by Charlie on January 15, 2015 at 12:27 PM

    Hi Larry,

    You are not receiving email notifications because you have left your "Sender Email" blank in the Emails setting. You'll need to add a valid email address or use our default.


    If you would like to add your own email address as the sender, you can do that by following this guide: How To Add Custom Sender Email Address in Email Notifications 

    For a quick guide here's a screenshot of it:

    You'll see that you need to add the verification code in the text box shown above.

    Let us know if you need more information on this.

    Thank you.