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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    User submitted long links in text boxes are breaking .pdf generation

    Asked by ehardman on January 15, 2015 at 01:40 PM

    Whenever users submit their form with long links* in the text box, it becomes impossible to get usable .pdfs out of the system (they come out at a tiny font size to fit the link on one line). This doesn't work for our purposes--.pdfs are needed and these long links are not going to be unusual because of the way users are copying links from the browser when looking at our catalog. Is there a way to mandate line breaks, edit out or convert to a collapsed link so that the .pdf can still work?

     

    *eg:

    http://hollis.harvard.edu/primo_library/libweb/action/display.do;jsessionid=CA465E1EA7EBDDDB567836EBB0475832labs=detailsTab&ct=display&fn=search&doc=HVD_ALEPH005230682&indx=1&recIds=HVD_ALEPH005230682&recIdxs=0&elementId=0&renderMode=poppedOut&displayMode=full&frbrVersion=&dscnt=0&onCampus=false&query=any%2Ccontains%2Cbroken+links&scp.scps=scope%3A%28HVD%29%2Cscope%3A%28HVD_VIA%29&tab=books&dstmp=1421347185222&highlight=true&mode=Basic&search_scope=default_scope&displayField=all&vl(51615747UI0)=any&vl(1UIStartWith0)=contains&bulkSize=30&pcAvailabiltyMode=true&vl(freeText0)=broken%20links&vid=HVD&institution=HVD

    submission pdf
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    JotForm Support

    Answered by Mike on January 15, 2015 at 02:29 PM

    Thank you for contacting us.

    I was able to reproduce the PDF generation issue caused by long links. Now it has been escalated to our Development Team.

    There is no ETA, but we will let you know as soon as it is fixed.

    If the link field is not critical, you might consider hiding it on the form Submissions page, then generate the PDF.

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    JotForm Support

    Answered by alp_deniz on January 17, 2015 at 06:34 PM

    Hello,

    This issue has just been fixed. Thank you very much for letting us know.

    All the best