What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Facebook Fit Forms integration does not work

    Asked by RomAudioVideo on January 15, 2015 at 02:06 PM

    I receive this message when I try to complete my form on my facebook page.....why?

    Given URL is not allowed by the Application configuration.: One or more of the given URLs is not allowed by the App's settings. It must match the Website URL or Canvas URL, or the domain must be a subdomain of one of the App's domains.



    This is a re-post of a comment on How to create a Facebook Application for your Fit Forms Integration?

    Facebook Page Facebook Fit Forms
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    JotForm Support

    Answered by Mike on January 15, 2015 at 03:32 PM

    It seems that the error is related to domain name mismatch. Your forms are being hosted on a jotformeu.com domain, so you should use that domain on the Facebook App.

    However, it seems that our Facebook Fit Forms integration is currently affected by some bug. I was not able to receive the Facebook details using that integration. I have reported the issue to our Development Team, and we will let you know once we have any updates.

    Thank you.

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    Answered by sousourades on May 19, 2015 at 08:26 PM

    @Mike any update about this feature? 

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    JotForm Support

    Answered by ashwin_d on May 20, 2015 at 12:38 AM

    Hello sousourades,

    Unfortunately we have not received any update from our back end team yet. It seems Facebook have changed their API and that is causing the FitForms issue.

    We will get back to you as soon as we have any update on this.

    Thank you!

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    Answered by una1 on June 20, 2015 at 11:47 PM

    hi any update on this..thnx

     

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    JotForm Support Manager

    Answered by Jeanette on June 21, 2015 at 02:11 PM

    I've sent a note to our devs in order to get an status of this fix.

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    Answered by adminlp on June 24, 2015 at 04:13 PM

    i need help. with 

    Facebook Fit Forms integration does not work
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    JotForm Support

    Answered by Mike on June 24, 2015 at 04:35 PM

    @Adminlp,

    Unfortunately, this is not something that we can help right away. We will need to wait for an update from our developers.

    You will be notified once we have any updates on this.

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    JotForm Support

    Answered by alp_deniz on November 01, 2015 at 10:15 AM

    Hello,

    The problem had been resolved and confirmed as working earlier.

    Sincere apologies for our delayed update.

    Kind regards