What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Bug: "Spacer" widget causes forms to be unable to complete submission

    Asked by zaerion on January 15, 2015 at 04:05 PM
    form won't submit
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    JotForm Support

    Answered by david on January 15, 2015 at 04:56 PM

    Hi,

    I checked your form and the "Spacer" widget is the element causing your form to be unable to complete submission:

    Removing those for the time being will allow for you form to complete submission.

    I sent this along to our development team so they may have a look.  We will update you in this thread as soon as we have it fixed.

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    Answered by zaerion on January 15, 2015 at 05:10 PM

    Yup, that worked thanks! :)

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    JotForm Support

    Answered by david on January 15, 2015 at 05:10 PM

    Glad to hear it!  We will let you know as soon as it is fixed just in case you would still like to use it in your forms.

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    Answered by zaerion on January 15, 2015 at 05:12 PM

    Perfect. Just as a side note, in all the time we've been using JotForm, this is the first time something like this has occurred for us. And it was resolved quickly. Keep up the great work! :)

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    JotForm Support

    Answered by david on January 15, 2015 at 05:15 PM

    Thank you for the awesome feedback.  We do our best :)

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    JotForm Support

    Answered by TitusN on January 21, 2015 at 09:36 AM

    Hello, 

    You can add the spacer widget back to your form - you will not experience the same issue. 

    This was caused by a recent update on the widget which caused this behavior.

    Our apologies.  

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    Answered by zaerion on January 21, 2015 at 11:36 AM

    Thanks!

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    JotForm Support

    Answered by david on January 21, 2015 at 11:58 AM

    On behalf of my colleague you are very welcome!  Let us know if there is anything else we can help you with and we will be happy to do so.

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    Answered by zaerion on January 21, 2015 at 12:58 PM

    Will do! Thanks again. :)