What can we do if can't get email from Jotform

  • Mike Ferretti
    Asked on March 12, 2023 at 10:08 PM

    What about if you are doing a submission form and those filling it out are using a gmail address and not getting the emails. We cant tell every person filling out the form to filter update their spam?

  • Stella_E
    Replied on March 13, 2023 at 2:58 AM

    Hi Mike,

    Thanks for reaching out to Jotform Support. This is not a too-often situation in Jotform but when it happens we recommend checking Spam and Junk folder in email. It would also help to check if the email is on the Bounce List. Sometimes the email receiving issue appears because of the wrong email settings. So setting up them correctly is the key. According to the situation, solutions can vary. If you have this kind of problem please let us know and share the related form link with us.

    Reach out again if you have any other questions.